Are airline passengers getting ruder? Deal with it!
Filed under: North America, United States, Airlines
Recent mayhem in the skies has obviously raised the question of whether passengers are getting ruder, and the consensus seems to be that we are. The average passenger may cite fuller planes, less room in overhead compartments and an endless array of fees as reasons for the lack of courtesy, not to mention an increasingly tough gauntlet from the curb to the gate. And, the cabin crew will probably lament the inability to work effectively with passengers who have increasingly absurd demands and hostile behavior.
What nobody seems to realize, however, is that this issue is not unique to the airlines.
Think about it: when times are tough for a company or sector, everyone becomes unhappy. Difficult market conditions leave employees stressed, as they worry about their jobs, don’t get raises and, as the cliché goes, have to “do more with less.” And, customers become increasingly demanding because every dollar they spend is more important, especially if you don’t know whether you’ll still have reliable income in the near future.
Continue reading Are airline passengers getting ruder? Deal with it!
Are airline passengers getting ruder? Deal with it! originally appeared on Gadling on Wed, 08 Sep 2010 08:00:00 EST. Please see our terms for use of feeds.
Permalink | Email this | Comments
View full post on Gadling
Recent Comments